Privacy Policy

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Privacy Policy2019-01-03T16:39:34+00:00

Privacy Policy

This website is owned and run by Safari Zoo – a registered company in England and Wales.

Registration number: 10423947.

Registered address: Safari Zoo – Zoo offices, melton terrace, Lindal in Furness, LA12 0LU

Whenever you provide personal information we will treat that information in accordance with current UK Data Protection legislation and General Data Protection Regulation (GDPR) law.

Purchasing tickets online

Safari Zoo uses your personal data to administer your account, process your orders and provide confirmation and information about the products and services you have requested from us.

Where permission is gained to do so, Safari Zoo will also use your data to send you relevant information about products, offers, news and fundraising. This will be sent to you via your chosen method of communication. Safari Zoo will gain your clear consent but even after you have chosen to hear from us, you can, at any time, change your mind. Just email office@safarizoo.co.uk and ask to change your preference.

Your Information

  • What information is being collected?

We collect your personal information, this may include any of the following (not all items will be collected on all occassions)

Account Number, Member Number, Salutation, First Name, Last Name, Gender, Date of Birth, Home Phone, Work Phone, Mobile Phone, Email Address, Address, Postcode, Medical History, Allergies

If at any time you wish to view the data held on you by Safari Zoo, we will happily make this available to you within 30 days of request. To request your information please email office@safarizoo.co.uk

  • Who is collecting it?

Information is being collected by Safari Zoo,

  • How is it collected?

We collect your information when you purchase a ticket or product through our website, over the phone with our booking office, or when donating to our charity.

  • Who will it be shared with?

Safari Zoo will not share your information with any third party without your express consent

  • How long do we keep your information?

When deciding what to retain, we take into account what information we need to best provide you with information on our products, goods and services, manage your relationship with us, meet our statutory obligations and meet our customers’ and previous customers reasonable expectations.

If at any time you wish to make a comment or complaint about the way we have handled or processed your data, please log your complaint

Financial Security

Safari Zoo uses Paypal to process online purchases. Paypal uses a combination of established techniques and encrypted and digitally-signed protocol to protect the security of your personal data. When you enter the booking pages of our website, you enter secure pages (indicated by the letters https:// in the web address bar and/or a padlock symbol displayed in your web browser).

Safari Zoo does not store any payment information.

Filming and photography

Please be advised that filming and/or photography often takes place at Safari Zoo, and may be used by Safari Zoo and its affiliates and representatives, to promote the zoo in news articles, web casts, advertising, social media, or other channels.

When filming is taking place you will see notifications up around the zoo.

If you do not want to be involved in any filming, please make yourself aware to a member of our team, who will advise you further.

Any photography and videography you are asked to take part in will require your written consent. This will be stored for 2 years. By entering the zoo you waive your rights to any claims for payment in connection with any use, exhibition, streaming, web casting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, irrespective of whether a fee for admission or sponsorship is charged.

Copyright

All content on this website, including text, photographs and graphics, are copyright of Safari Zoo unless otherwise stated. Content from this website must not be reproduced, modified or replicated in any electronic or print form without our express permission. If you would like to use any images from this website, please contact us

Safari Zoo endeavours to make sure all information on this website is correct and accepts no liability or responsibility for errors and omissions on the website. Safari Zoo will often provide links to third party websites, such as our conservation projects. Safari Zoo assumes no responsibility for content on these websites.

Marketing and subscriptions

You will only hear from Safari Zoo if you opt in in to do so. Safari Zoo stores data for those who have subscribed to the marketing lists so that communications can be sent to you about relevant information, offers, news and events. You, as our customer, reserve the right to unsubscribe from the list at any time by emailing office@safarizoo.co.uk  You can also request to see the data held on you by emailing us and we will make that data available to you within 30 days of receiving the request.

When making a booking with us, you are asked to provide your contact information so we can confirm your purchase. You may, during this process, opt in to receiving any marketing communication from the zoo.

Cookies

Safari Zoo use cookies to gain information about the people that use our website.

What are cookies and how do they work?

Cookies are small text files that may be automatically stored on your computer or mobile device by the websites you visit.

Why do we use cookies?

Cookies are an important part of the internet. They make using devices and accessing online information much smoother and affect lots of the useful features of websites. We collect your information through cookies when you are on our site and we also gain information from third party websites, mobile sites and from apps where we show our own adverts.

Our website uses cookies to distinguish you anonymously from other users of our website, this helps us to provide you with a better experience when you browse our website and also allows us to improve our site.
By continuing to browse the site, you are agreeing to our use of cookies.
We like to keep track of what parts of our website, information and links are popular and which ones don’t get used so much, to help us keep our information relevant and up to date. We do this by using cookies and related advertisement technology.

We use the following types cookies;

  1. Strictly necessary. Required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  2. Analytical/performance. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  3. Functionality. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  4. Targeting. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Any information regarding the data retention or privacy policies of third parties services is supplied in good faith and is subject to change by the relevant provider.

Analytics cookies on our website

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of this website (including your IP address) will be transmitted to a Google server in the USA and stored there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activities for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where this is required by law or insofar as third parties process this data on behalf of Google. Google will never associate your IP address with any other data held by Google.

For more information about Google Analytic cookies please Click Here.

Managing / Blocking Cookies

You can stop the use of cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Please see the links below for instructions on limiting cookies for your browser:

To opt out of being tracked by Google Analytics across all websites, you can install a small plugin proposed by Google for all major browsers. For more information you can visit:
http://tools.google.com/dlpage/gaoptout

Please contact

If you require any further help or information, please contact info@safarizoo.co.uk